At Nordsta, we understand that scheduling conflicts and other issues may arise that prevent coachees from receiving their coaching as scheduled and approved by their coach. To ensure a fair and transparent process for cancellations and refunds, we have implemented the following policy:
If a coachee is unable to attend a coaching session as scheduled and approved by the coach, they must notify the coach and Nordsta at least 24 hours in advance. If the coachee fails to provide such notice, the coach may charge for the missed session, and the coachee will not be eligible for a refund.
If there is a dispute between the coach and coachee regarding the quality or delivery of coaching services, the coachee may request a refund within 3 days of the disputed coaching session. Nordsta's dispute resolution team will review the request and approve the refund if it meets our company guidelines and keeps the interests of both the coach and coachee in mind.
Upon approval of the refund request, Nordsta will process the refund within 7 days. The refund will be credited to the coachee's bank account as per their bank policy. Nordsta reserves the right to withhold or deny refunds in cases of fraud or abuse.
After the 3-day period of completed coaching sessions, no refund requests will be entertained. This policy is in place to ensure that coaches are compensated for their time and effort in providing coaching services.
In exceptional cases where a coachee is unable to attend coaching sessions due to unforeseen circumstances, such as medical emergencies, natural disasters, or other such events, the coachee may contact Nordsta to discuss their options.
By implementing this cancellation and refund policy, we aim to provide a fair and transparent process for our coachees while also safeguarding the interests of our coaches and Nordsta as a whole. If you have any questions or concerns about this policy, please contact our customer support team.